Because McCrea's products are all food, we do not accept returns, but we know things can sometimes go wrong. If you are unhappy with your purchase, please write to us at info@mccreascandies.com, tell us the problem and we'll do our best to make you happy and keep you coming back for more. Order disputes such as missing items, incorrect items, damaged items, or pricing errors MUST be made within 7 days of receipt of your order. Refunds are determined on as case-by-case basis and may also include your shipping costs.